Get started in 3 easy steps
Verify your identity
Create your online profile
Accept our user agreement
Support
Choose paper-free.
We plant a tree.Welcome!
When you register for Online Access before December 1, 2021*, we will plant a tree in your name.
Already registered for Online Access and want to update your document delivery preferences?
- Log In to Online Access
- Click on “Manage Profile” and Select “Document delivery preferences”
- Deselect the documents you wish to have delivered electronically (selected documents will be delivered via mail)
Benefits of Online Access
Statements
Access 7 years of account, transactions and tax documents
Investments
Get a snapshot of your investment portfolio and recent transactions
Mortgage and Insurance
Access your mortgage statement and insurance policy
Mobile App
Secure, easy IG account access on your iOS or Android smartphone
Family Account View
See and share your IG account with family members
Frequently Asked Questions:
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What is changing with regards to paper delivery?
As of December 1, 2021 a $15 annual fee will be charged for paper delivery.
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What information do I need to set up an Online Access Account?
All you need is your client account number, loan or policy number and your postal code.
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How quickly is my account viewable once I am registered?
Once registered, you can see your information right away.
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Can I still access all my monthly/ quarterly statements?
Yes, your statements will be posted at the same time as it would normally be mailed. You will also benefit from being able to access past statements from here – up to 7 years!
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Who do I call if I need help locating my account information?
Client service representatives are available to assist you 8:00am- 5:00pm CDT at: 1-866-800-7984
* Please note should you decide to choose paper delivery, as of December 1, 2021, a $15 fee will be charged by your dealer, Investors Group Financial Services Inc. or Investors Group Securities Inc., as applicable.